Frequently Asked Questions |
| Questions |
| |
 |
How is ARC better than any other insurance policy? |
|
Why does it score higher than any other product in the market? |
|
What are the major differences between ARC and other policies? |
|
What is so great about ARC? |
|
| |
Answer |
| |
| |
Our USP |
The ARC Advantage |
Other insurance policies |
| 1 |
Any Number of Accidents |
We cover any number of accidents in a year upto Rupees One Lakh for each accident |
With every claim, the total sum insured keeps reducing to zero |
| 2 |
Any Kind of Accident |
All nature of accidents are covered –slip and fall injury, animal bite; insects, snake, dog, electric shock, burns, drowning etc. |
Only road and factory accidents are covered under any other insurance policy |
| 3 |
Out Patient Cover |
We cover your expenses even if you are an out patient upto Rs.10,000/- any number of times you meet with an accident |
Out patient coverage is not provided |
| 4 |
Free Ambulance |
Free ambulance services for any accident occurred anywhere – Road, Home or Office |
Ambulance is never a part of the total cover. It is separately chargeable. |
| 5 |
Death Benefit |
We provide One Lakh additionally for any accidental death |
Mediclaim policies do not cover death. Only 24hrs hospitalisation. |
| 6 |
Cashless Treatment |
We have cashless treatment facility with over 100 hospitals in Bangalore |
Provided |
| 7 |
Blood Arrangement |
We also provide operational support in organising blood for no extra charge |
No one provides |
| 8 |
Anywhere in India |
We cover for accidents occurred anywhere in India |
No one provides for accident |
| 9 |
100 % Settlement |
ARC settles 100% of the claim/expenses as the nature be |
Various companies settle 10%, 20% etc and not the full amount |
| 10 |
Lab Investigation 25% discount |
Our members can avail 25% discount in lab investigation expense from any of our 30 tie up diagnostic centres. |
No one provides |
| 11 |
Service @ Doorstep |
Our PRO meets you at your doorstep to guide you for claims and collect your bills whenever required. |
No one provides |
|
| |
Questions |
|
Why should I take it? |
|
How is it useful? |
|
How does it help? |
|
| |
Answer |
|
The most important thing about accidents is that, they are Always Unpredictable. |
|
Hence, nobody knows when, how and under what circumstances, he may meet with an accident. |
|
Despite all our precautionary measures, there is every possibility for any person to face an accident. |
|
Moreover, nobody can predict the extent of damage an accident can cause. |
|
Hence, we strongly believe that if have a mechanism/system where we get Immediate Attention, then the chances of reducing the damage is very very high. |
|
Providing urgent medical attention to any kind of accident is our philosophy. |
|
If we do so, we can actually prevent the accident from Turning Fatal. |
|
| |
Questions |
|
Why should I pay Rs699/-? |
|
Isn’t the premium is too high? |
|
Is it worth while spending this amount? |
|
I am not convinced. |
|
I am not interested. |
|
| |
| Answer |
|
When we can cover our motorcycles worth Rs.50,000/- against accidents by spending Rs.1000/- every year, Rs.699/- is too small an amount for our own safety and well being. |
|
You actually will be spending as less as Rs.2/- per day for your protection. |
|
We need to pay at least Rs.5/- for a cup of coffee or tea, which many of us have many times a day |
|
| |
Questions |
|
If I do not meet with an accident, will you refund my money? |
|
Is there any maturity benefit? |
|
To get benefits, I should meet with an accident? |
|
| |
| Answer |
|
This premium is towards a cover which can be much much higher than the premium itself. |
|
While one pays only Rs699/-, he enjoys a cover of One Lakh any number of times in a year! |
|
Hence, I am afraid that our premiums are not refundable as this is a pure insurance cover. |
|
Like for example, when we take a vehicle insurance we do not get any refund at the end of the year. |
|
For your life, a coverage for the whole year for any number of times you meet with an accident, this amount of 699 is extremely small. |
|
| |
| Questions |
|
What is OPD cover? |
|
What is Out Patient Treatment? |
|
How do I claim? |
|
| |
| Answer |
|
When a patient undergoes all/any kind of treatment in a hospital without getting admitted, he qualifies to be an out patient. |
|
This can happen whenever, one meets with minor injuries and accidents, where treatment can be taken without getting hospitalized/admitted in a hospital/nursing home. |
|
At ARC, we cover upto Rs.10,000/- for an out patient treatment. |
|
| |
| Claim Procedure |
|
Intimate ARC within 24 Hrs of the incident/accident if it has occurred in Bangalore and 48 hrs if outside Bangalore |
|
Register a complaint & ask for a complaint number |
|
The PRO (Public Relation Officer) shall pay you a visit at the earliest and guide you about making the claim |
|
The medical expense as an out patient has to be borne by the patient and later claimed from ARC |
|
The claim has to be made within 30 days of the treatment getting over. |
|
Call ARC and intimate the claims department |
|
The PRO shall pick up your bills from your doorstep and your claim shall be settled within 20 working days |
|
| |
| Questions |
|
What is in patient treatment? |
|
What is cashless facility? |
|
Is every thing cashless? |
|
What is the claim procedure? |
|
| |
| Answer |
|
When a patient has to get admitted in a hospital for receiving any type/kind of medical treatment, he qualifies to be an in-patient. |
|
We have cashless treatment facility for our in patients. |
|
This means they can get admitted and start the treatment without paying any deposit or advance. |
|
Also, while getting discharged, if the expenses are within one Lakh, the patients can get discharged without paying a single rupee to the hospital |
|
The hospitalisation should be for a minimum duration of 24 hours to avail the claim |
|
| |
| Claim Procedure |
|
Intimate ARC within 24 Hrs of the incident/accident if it has occurred in Bangalore and 48 hrs if outside Bangalore |
|
Register a complaint & ask for a complaint number |
|
Our PRO visits the hospital |
|
He facilitates cashless treatment if it is a network hospital of ARC |
|
If it is not a network hospital, our PRO guides you for making the claims after the expenses are borne by you |
|
| |
| Questions |
|
I already have a Mediclaim policy. |
|
My company covers my medical expenses. |
|
I am already covered. |
|
This is not required. |
|
| |
| Answer |
|
It is very good to know that you are covered under Mediclaim; however, ARC offers unique feature that no other policy covers. |
|
It is wonderful to know that. But however, our features are unparalleled. You will not get these features anywhere else. |
|
| |
| Questions |
|
How much tax do you charge? |
|
What is the tax applicable? |
|
What all taxes do you deduct? |
|
Do I get income tax benefit? |
|
Do I get 80 C benefits? |
|
| Answer |
|
As per Government of India regulations, we deduct a service tax of 10.36%. |
|
This money goes to the Government and it is mandatory for us to collect. |
|
